Privacy Policy

1. Who we are

Lumora Home Services (“Lumora,” “we,” “us”) is a residential and vacation rental cleaning company based in Everett, MA, serving Greater Boston, MetroWest and Cape Cod. Our website is lumorahomeservices.com.

2. What we collect

When you request a free estimate or contact us, we collect what you give us:

• Your name, phone number and email address.
• The service you are interested in, your city/ZIP, and details about your home (bedrooms, bathrooms, pets, frequency).
• Any notes you choose to add about your job.

We also collect basic technical information automatically when you visit the site, such as the pages you view, your approximate location, your device type, and the referring site. This is standard web log data.

3. How we use it

• To contact you back about your estimate, schedule a visit, and provide the service you asked about.
• To improve how the site works and which content is helpful.
• To meet our legal and tax obligations.

We do not sell your personal information. We do not share it with third parties for their own marketing.

4. Service providers we use

We share the minimum information needed with the following providers so we can run the site and reply to you:

• Vercel hosts the website and stores standard request logs.
• Resend delivers the email notification of your estimate request to our inbox.
• Cloudflare handles DNS and basic edge security for our domain.
• Google Analytics (if and when enabled) measures aggregated, anonymized site usage.

5. Cookies

The site uses essential cookies to function. If analytics is enabled, it sets cookies to count visits. You can clear cookies in your browser at any time.

6. How long we keep your data

We keep estimate requests for as long as the relationship is active, plus a reasonable period (typically up to 24 months) for follow-up. You can ask us to delete your information sooner.

7. Your choices

You can ask us to access, correct, or delete the information we hold about you at any time. Email Lfcleaning86@gmail.com or call (857) 312-4686.

If you are a California or EU/UK resident, you have additional rights under CCPA and GDPR. We honor those requests on the same email.

8. Children

The site is for adults requesting cleaning services. We do not knowingly collect information from anyone under 16.

9. Changes

We may update this policy as the business or the law changes. The “last updated” date at the top will reflect any change. Significant changes will be highlighted on the homepage.

10. Contact

Questions about this policy? Email Lfcleaning86@gmail.com or call (857) 312-4686.